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Airbnb’s new rules tackle one of travellers’ biggest frustrations

Credit: Getty Images / DuxX

Stripping beds and washing dishes could soon be off your holiday to-do list, with Airbnb introducing new limits on the chores hosts can ask guests to complete.

Nothing puts a dampener on a holiday mood more than a long list of chores hanging over your head. Over-the-top check-out instructions have long been a frustration of Airbnb guests, and for good reason. Of course you should leave the place in good condition, but when you’re expected to strip all the beds, wash the dishes and take the rubbish away with you, it starts to feel less like accommodation you’ve paid for and more like housework. Particularly when you’ve already pre-paid an often hefty cleaning fee. 

Now, the accommodation platform is introducing a global policy called Reasonable House Rules and Requests that puts limits on what hosts can ask travellers to do.

The changes aim to make expectations clearer before guests book and curb requests that leave holidaymakers doing work usually handled by a cleaner. But don’t assume this removes every responsibility from your check-out routine.

Which check-out chores are being ruled out?

airbnb rules taking out rubbish
Hosts won’t be allowed to ask guests to strip beds, take rubbish offsite, or wash and put away dishes (Credit: Getty Images / AnnaStills)

Under Airbnb’s new policy, hosts generally won’t be permitted to ask guests to undertake tasks that take substantial time or effort, or would ordinarily fall under a cleaner’s remit. 

The platform specifically identifies stripping beds, taking rubbish offsite, and washing and putting away dishes as examples of requests that fall outside its guidelines. These are among the most commonly complained about checkout rules, so this will come as a relief to Airbnb bookers. 

That distinction matters when it comes to rubbish: the policy refers to transporting it away from the property, rather than a blanket ban on hosts requesting guests put rubbish in bins provided. 

The changes also address how instructions are communicated so there are no nasty surprises. All house rules and requests have to be listed in the designated section of the listing when a guest books. Hosts won’t be able to introduce additional requirements afterwards, and guests will be able to assess the expectations alongside the accommodation itself before committing to a booking.

However, Airbnb allows for exceptions depending on the property, the type of stay and relevant local circumstances.

Need tips, more detail or itinerary ideas tailored to you? Ask AT.

AI Prompt

What can Airbnb hosts still ask guests to do?

airbnb new rules person changing sheets
The new policy only applies to reservations booked on or after 20 November 2026 (Credit: Getty Images / svetikd)

Hosts can continue to make reasonable requests, such as asking guests to place used dishes in the sink. Travellers will also still be expected to treat the accommodation respectfully and leave it in a reasonable condition.

Local conditions can also influence what Airbnb considers acceptable. A property in an area affected by drought-related water restrictions might reasonably ask guests to keep showers short. Somewhere with wildlife concerns might require rubbish to be secured in an animal-proof container.

Hosts can also set standard house rules covering matters such as pets, smoking, quiet hours, events and overnight guest numbers, along with locking up at check-out.

The aim is to reduce onerous demands while keeping everyday expectations clear. Putting your breakfast plate in the sink could remain part of the routine; washing, drying and returning everything to the cupboards generally shouldn’t.

When do the new Airbnb rules apply?

The policy applies to reservations booked on or after 20 November 2026, including those in Australia.

The key date is when you make the booking, rather than when you arrive. A summer holiday reserved before that date won’t automatically fall under the new policy simply because the stay takes place afterwards.

Before booking, check the listing’s house rules and requests carefully, particularly if you’re travelling with pets or a larger group.

If a host’s instructions appear to breach the policy, guests can contact Airbnb. The platform says it may ask hosts to amend their listings, issue warnings or take further action if problems continue.

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Jessica O'Donnell

Jessica O'Donnell

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Ticking off Australia’s icons? These hotels can help.

(Credit: DoubleTree by Hilton Alice Springs)

    Monique Ceccato Monique Ceccato
    Your guide to where to stay for easy access to some of Australia’s most famed attractions.

    Ellery Creek Big Hole, the Busselton Jetty and Lamington National Park; they’re just a handful of some of Australia’s most incredible attractions. With a car and a conveniently located home base, there’s absolutely no reason you can’t start ticking them off your must-see list.

    And where there are iconic sights, there’s a Hilton ready to welcome you.

    1. Darwin

    dawrin waterfront
    Make Hilton Darwin your base for city and wildlife adventures.

    Considered Australia’s portal to Asia, Darwin’s proximity to Indonesia and Timor-Leste has resulted in a highly multicultural population. There’s a strong Southeast Asian influence that coexists with the ancient customs and cultural traditions of the land’s traditional custodians, the Larrakia people. One of the finest examples is Darwin’s most acclaimed dish. It’s not damper or a meat pie, but spicy laksa. You’ll find it everywhere in the city, even at the weekly sunset markets.

    Just a day trip away lie the region’s other major drawcards, the oases of Kakadu National Park and Litchfield National Park.

    How best to explore it all? Check into Hilton Darwin, or sister properties DoubleTree by Hilton Esplanade Darwin and Hilton Garden Inn Darwin. Spend the day exploring, then return to delicious meals at these hotel restaurants, and cool down in their refreshing pools.

    2. Gold Coast

    A sea-view room at Hilton Surfers Paradise.
    Stay in the centre of it all.

    What do New York and the Gold Coast have in common? Their iconic skylines. High-rise after high-rise line the city’s 70km stretch of swimmable, surfable, and walkable beach, the majority clustered around the coast’s beating heart, Surfers Paradise.

    It’s the region’s most lively and energetic suburb, known for the nightclubs, shops, and restaurants that sit along Cavill Ave. Hilton Surfers Paradise Hotel & Residences is right there in the middle of the action, close enough to walk to dinner and drinks, but far enough away to retreat to when you need some R&R.

    For further respite, explore the nearby hinterland. Head towards Lamington National Park in the UNESCO World Heritage-listed Gondwana Rainforests for winding hiking trails surrounded by dense tropical foliage and waterfalls.

    3. Alice Springs

    DoubleTree by Hilton Alice Springs framed by the rugged MacDonnell Ranges.
    Venture into the outback.

    Surrounded by ancient desert and dramatic natural landscapes, there’s plenty to see and do around the ‘gateway to the Red Centre’, Alice Springs. Base yourself at the DoubleTree by Hilton Alice Springs in the town centre, soaking up views of the iconic Macdonnell Ranges and enjoying native Australian flavours from on-site restaurant, Saltbush.

    Starting just 10-minutes from your accommodation, seasoned hikers can find the famous Larapinta Trail runs through West Macdonnell National Park, from the Alice Springs Telegraph Station through to Mount Sonder.

    Wander the galleries and museums in the Araluen Cultural Precinct to learn more about the Arrernte people – the traditional custodians of Mparntwe. Join an Indigenous-led tour within the region to delve deeper.

    4. Busselton

    Hilton Garden Inn Busselton set against the sea.
    Experience Busselton’s coastal charm.

    World-class wines, sunsets over the ocean, and long stretches of calm beach; Busselton is known for it all. But the heritage-listed, timber-piled Busselton Jetty is the coastal city’s most famous icon.

    At intervals along it, locals dangle squid jigs and baited hooks over the edge, and teens and tweens take flying leaps into the water below. Visitors can also join, but walking the length of the 1.84km jetty is the most popular pastime. It takes approximately 20-30 minutes to reach the underwater observatory at the end, where you can see squid, sea stars, and the occasional Western Blue Groper in the corals and sea sponges. Walk or catch the train back to shore, where cold beer and pizza beckon at the jetty-front Shelter Brewing Co.

    From there, it’s just a hop, skip, and jump to the Hilton Garden Inn Busselton, where upper-level rooms afford you some of the finest views of Busselton’s biggest star.

    5. Cairns

    Hilton Cairns viewed from below, showcasing its tropical pool and resort-style surrounds.
    Make Hilton Cairns your gateway to the reef and rainforest.

    There’s no other place on earth like Cairns. It’s the city where two UNESCO World Heritage-listed sites sit side-by-side: the lush vegetation of the 130-million-year-old Wet Tropics World Heritage Rainforest meeting the iridescent blue waters and white-sand beaches of the Great Barrier Reef.

    Settle in to either Hilton Cairns or DoubleTree by Hilton Hotel Cairns in the heart of the city, to walk the esplanade or catch a ferry out to this iconic reef. It’s also only a two-hour drive to the Wet Tropics’ most famed region, the Daintree Rainforest. Make it to Cape Tribulation within the Daintree, and you’ve reached the point where the rainforest literally meets the beach and the reef.

    6. Albany

    Aerial view of Misery Beach, located within Torndirrup National Park. .
    Take a break from history in Torndirrup National Park. (Credit: Tourism WA)

    For tens of thousands of soldiers in the first convoy, headed for the battlefields of WWI, the panoramic views of King George Sound were the last glimpses they had of Australian soil. The significance of this moment set the foundations for Albany’s deep-rooted ANZAC history. 

    At the National ANZAC Centre, a five-minute drive from Hilton Garden Inn Albany, the personal stories of some of these soldiers unfold through interactive multimedia displays, from their experiences with recruitment and training to their time on the front lines in Gallipoli.

    Head back to your hotel to recharge while soaking in the stunning views of Princess Royal Harbour. Then try a natural change of pace at Torndirrup National Park. It’s prime wildflower-spotting country from September to November.

    Start planning an iconic holiday at hilton.com.