What it's like to stay at Pullman Quay Grand Sydney Harbour

The apartment-style Pullman Quay Grand Sydney Harbour is ideal for long stays and those wanting to explore the city’s icons.

Pullman Quay Grand Sydney Harbour is one of those buildings in the Emerald City that locals drive past, wishing the stunning views it offers were theirs. Nestled in the heart of the iconic Circular Quay, this apartment-hotel provides breathtaking vistas of Sydney Harbour and the CBD, along with all the facilities needed for a long stay or easy access to the city’s landmarks.

Whether it’s booking an unforgettable stay to witness the New Year’s Eve fireworks or a comfortable business trip, Pullman Quay Grand Sydney Harbour offers convenience, comfort and luxury.

Location

Sunset of Sydney Harbour and the CBD at Pullman Quay Grand Sydney Harbour.

Pullman Quay Grand Sydney Harbour is nestled in the heart of the iconic Circular Quay.

Pullman Quay Grand Sydney Harbour stands out for its exceptional location. Tucked in Sydney’s Circular Quay with breathtaking views of Sydney Harbour, this luxury apartment-hotel offers unparalleled access to the city’s top attractions. Sydney Harbour Bridge and The Rocks are just steps away, and, notably, it’s the closest hotel to the Sydney Opera House.

For further exploration, trains, buses and ferries are only minutes from the hotel.

Sydney Airport is a convenient 20-minute drive.

Style and character

The living room interior of a Deluxe Harbour View Suite at Pullman Quay Grand Sydney Harbour.

Mel Porter Design injected contemporary flair into the suites.

Pullman Quay Grand Sydney Harbour blends modern elegance and classic sophistication with a high-end residential feel. The lobby area is understated from the outside, but its sleek appearance mimics the look of a luxury apartment building. Inside, the foyer is swathed in marble and glass, with neutral tones and blues that reflect the surrounding harbour.

The hotel received a revamp in 2022 by interior design studio Mel Porter Design, who injected contemporary flair into the suites. These feature neutral-toned furnishings elevated by gold accents and modern art.

The building’s design takes advantage of its location by featuring floor-to-ceiling windows and expansive balconies for soaking up the vibrant energy of Circular Quay.

Facilities

People dining at Hacienda Sydney, Pullman Quay Grand Sydney Harbour

Hacienda Sydney is the perfect spot for elevated cocktails and Latin-inspired bites. (Image: Steven Woodburn)

Unlike many CBD hotels, Pullman Quay Grand Sydney Harbour has a swimming pool that, again, boasts harbour views thanks to expansive glass windows. There is also a spa next to the pool, a gym and a sauna on-site.

There are two wonderful dining facilities: Q Dining and Hacienda Sydney (more on them later).

Valet parking is available, but there is no on-site parking.

Rooms

A two-bedroom apartment suite with Sydney Harbour Views.

Harbour View suites offer breathtaking vistas.

A huge drawcard of the Pullman Quay Grand Sydney Harbour is that it features spacious one- and two-bedroom apartment-style suites that offer home-like comforts that make it ideal for longer visits or business travellers.

Each of the 72 suites is fitted with a fully-equipped modern kitchen with pots and pans, laundry facilities, a jacuzzi bath, separate dining and lounge areas and a private balcony – a luxury in the city. Garden View suites offer outlooks of the Royal Botanic Garden Sydney, while the more luxe Harbour View suites – which are definitely recommended – overlook the water so you can sit on your sunny balcony, admiring the bobbing green and yellow ferries that go by.

Those needing to stay productive will appreciate the full-sized work desk and high-speed Internet available in each suite.

Bathrooms err on the side of dated, but they are spacious and having a large spa is a welcomed luxury.

Food and drink

A close-up shot of pasta at Q Dining, Pullman Quay Grand Sydney Harbour.

Enjoy modern Australian fare at Q Dining.

Pullman Quay Grand Sydney Harbour has two dining venues that showcase harbour views: Q Dining and Hacienda.

Breakfast, lunch and dinner are served at Q Dining, an airy restaurant adorned in coastal blues and light timbers that serves modern Australian fare.

Start your day at Q Dining with a la carte breakfast options such as the indulgent brioche bacon egg roll and the banana caramel waffles. For a quick lunch, the $45 Express Lunch offers a choice of a main dish, such as lobster prawn ravioli with saffron butter and dill, paired with a glass of wine.

Dinner offers a range of delicious dishes such as zucchini blossom, prawn, scallop, buttermilk, chilli, and herb oil, and O’Connor tenderloin, truffled onion, asparagus, and Bordelaise sauce. For a sweet finish,  round off your meal with a poached peach, macadamia, Earl Grey, mascarpone, and honeycomb.

Hacienda Sydney sits on level three and is a must-visit during your stay. Adorned in sophisticated neutrals,  gold accents, palms, and Latin American flair, it’s the perfect spot for elevated tipples and snacks with picture-perfect views. Indulge in Latin-inspired dishes such as the crab linguine with charred habanero and manchego arepas with fancy Hank’s Hot Sauce (a must-order) and punchy cocktails like the Fuma with Alipus San Andres Mezcal, lime, vanilla honey and passionfruit.

Does Pullman Quay Grand Sydney Harbour have access for guests with disabilities?

There is wheelchair accessibility throughout the main areas of the hotel, and the one-bedroom Garden View suites are accessible. Contact the hotel for more details when booking.

Is Pullman Quay Grand Sydney Harbour family-friendly?

A suite at the Pullman Quay Grand Sydney Harbour.

The fully equipped kitchens are perfect for preparing family meals.

Pullman Quay Grand Sydney Harbour welcomes families with its Family Fun Package, which includes daily breakfast, parking, and a Busy Nippers Kids Pack. The spacious rooms and prime location make this accommodation a smart choice for families.

Details

Best for: Business travellers, long stays, and couples

Address: 61 Macquarie St, Sydney

Cost: From $489 per night

Welcome to the first instalment of Hotel Addict, a monthly column where I check into Australia’s best hotels, exploring not just the rooms, but the stories, service and settings that make each stay unforgettable and worth adding to your wishlist.

Hotel stays have quietly become my thing. Long before I became a travel journalist, I was booking staycations just for a change of scenery. Some had charm, some had character, some had neither. Once, I even stayed in a hotel directly opposite my own apartment – partly for the novelty, partly because I wanted to see my life from a different angle.

For me, hotels represent a kind of mystery – I find myself wanting to know what these buildings contain. Many of them are designed with intention: lighting, materials, scent and sounds that often reflect the city they sit in. Time seems to gently pause in these spaces, which have increasingly become the destination itself for modern travellers.

It only felt fitting for the first hotel in this series to be in my home city and at the hotel that’s been at the top of my list: Capella Sydney.

A sandstone heritage building and palm trees

Capella sits within an Edwardian Baroque‑style sandstone building.

An email with a hotel program from the “Culturist Team” lets me know this will be a luxurious stay. There’s a guided walk around the Botanic Gardens, a weaving workshop and a Sydney contemporary art tour – the kind of addition that signals a hotel that’s tuned into the finer details, and one that’s not surprising given that Capella’s ethos centres on delivering personalised, immersive experiences.

Capella opened in 2023 within a transformed Edwardian Baroque‑style sandstone building in Sydney’s CBD that was originally designed by renowned Scottish-Australian architect George McRae. I often walk past this building and once attended an event inside – I distinctly remember being surprised by how beautiful it was. Bar Studio, Make Architects, and stylist Simone Haag were engaged to sensitively adapt the building for contemporary luxury while honouring its past, in collaboration with Heritage NSW and the City of Sydney.

When I arrive, I’m greeted by three different staff members along the way to reception. There’s a lovely subtle scent, which I later learn combines notes of bergamot, green tea leaves, peony, freesia, vetiver and cedarwood. This hotel strikes such a beautiful balance between grandness and intimacy, with large floral bouquets, contemporary artworks, impressively high ceilings that give it an international feel and quieter nooks to unwind in. Each space is unique, but they’re all unified by a warm, textural and layered design.

Sydney has been deserving of a hotel of this calibre for quite some time, with many of the accommodations in the city looking and feeling dated.

A modern hotel reception with high ceilings

The design strikes the perfect balance between grandness and intimacy.

I have a treatment booked at the hotel’s Auriga Spa prior to check-in. The space is ultra-luxe, moodily lit and intimate, featuring timber joinery, green walls and a sleek design that’s so perfect it almost transports me to Japan. I opt for the Replenish Beauty and LED Facial – a strategic choice with a TV segment on the horizon, and a hopeful bid to look extra fresh for the camera.

The treatment begins with me sitting in the softest robe of my life, wearing slippers and sipping chamomile tea. I’m then whisked away to my private treatment room, which has its own bathroom, a large skylight and a small Japanese-style garden. The treatment is extremely relaxing and moves through cleansing, exfoliating, massaging (arm, head, neck and face) and LED Light Therapy. There’s so much attention to detail – even at the end, the facialist puts my slippers back on me, while I’m still lying down.

Spa treatment room with a massage bed, featuring timber walls and a serene Japanese-style garden visible through a window.

A treatment at Auriga Spa might be the best way I’ve ever started a hotel stay. (Image: Rachael Thompson)

While this treatment certainly hasn’t had a Benjamin Button effect, my sister seems to think I’m glowing, so I walk away happy, or at the very least, zen.

Auriga Spa has a sauna, steam room, ice fountain and a beautiful indoor heated swimming pool. There’s also “experiential showers” – new to me, but essentially it combines water flowing from different places, changing temperatures, mood lighting, gentle sounds, and a subtle lemongrass scent.

You could easily spend the better part of a day at the spa and pool, even if you’re not a guest.

The indoor heated swimming pool with glass ceiling at Capella Sydney.

Guests outside the hotel can use the spa and swimming pool. (Image: Rachael Thompson)

I’m escorted to my room, drunk on relaxation, but I make sure to take note of how noisy the hallways are – answer: dead quiet. My room is 50 square metres, which is huge by hotel standards, but particularly for one in the CBD. It feels like a high-end apartment with floorboards, a freestanding bath and a seating/dining area. My eyes are immediately drawn to the line-up of macarons waiting for me on the dining table.

I’m thrilled to see the mini bar armoire includes a small wine fridge stocked with Minuty Prestige Côtes de Provence, Cloudy Bay Sauvignon Blanc, Handpicked Wines Pinot Noir, and Moët Grand Vintage. Not that I plan on using it (I simply could not justify the prices) – but it’s a nice extra that makes the room feel that much more luxurious. The drinks lineup reads like a who’s-who of local favourites – Young Henrys, Maybe Sammy cocktails, Four Pillars gin and Archie Rose gin. Snacks include Tyrell’s chips, Pringles, Natural Confectionery lollies, and a Carman’s oat bar.

Some small touches I appreciate that some hotels don’t offer: the option to choose your housekeeping time, an iron that actually works well, a Bluetooth speaker, the beloved wine fridge, aluminium water bottles and a bathroom without a glass door or screen that awkwardly exposes you. The one downside is that some of these rooms don’t offer much in the way of a view.

A modern hotel room with a monochrome paletter.

I stayed in a Premier Room which was elegant and relaxing. (Image: Rachael Thompson)

4:30pm is Swill Hour – a daily tradition that nods to the historical “six o’clock swill” in Australia. This one-hour event takes place in the Living Room and invites guests to gather and enjoy each other’s company with a signature cocktail in hand. This afternoon’s tipple is a Eucalyptus Gimlet, a clever, herbaceous little cocktail, by the multi-award-winning Maybe Sammy Team, served on coasters depicting drawings of the historic building. The canapé of the day is a tomato and stracciatella tart. I noticed several staff members chatting with guests like old friends, asking how their adventures earlier in the day went – clearly remembering previous conversations from earlier visits.

Dinner is booked for 6:30pm in Aperture – arguably the most beautiful area of the accommodation. It’s decorated with Australian flora and features a kinetic sculpture hanging from the roof that opens like flowers, with softly changing lights. Tyler, who is serving us, clearly admires the Capella brand, speaking enthusiastically about the other international properties he’s been to and sharing how he sometimes brings his five-year-old daughter here to use the pool.

Interior of Aperture at Capella Sydney, featuring lush greenery and a striking ceiling-mounted sculpture.

The scale of Aperture gives it an international feel.

I kick things off with a basil melon margarita – a winning recommendation – before tucking into the best prawn toast I’ve ever had. For mains it’s crispy Ōra King salmon and spaghetti with mud crab.

When I arrive back at my room, there’s a vegan leather journal on my bed with a note that says: “The ritual of journaling allows us to pause, reflect and focus.” This is part of the turndown service, and my slippers are neatly lined up next to my bed. Will I journal? No. Do I think it’s a nice touch? Yes.

Brasserie 1930 at Capella Sydney, where Art Deco elegance meets contemporary Australian cuisine.

Brasserie 1930 boasts Art Deco elegance.

The next morning, I make the predictable choice of smashed avo for breakfast at the on-site restaurant, Brasserie 1930. There’s also a buffet brimming with all the usual suspects.

Afterwards, I head to the pool to relax for a few hours before the 11am checkout. Despite my earlier resolve not to journal, I find myself reflecting nonetheless – an irony not lost on me – on my 21st hotel stay in Sydney. I write this with growing assurance that great hotels don’t just provide a place to stay; they create memorable moments, thanks in large part to fantastic staff. Kudos to the hiring manager.

Next stop: The Tasman, a Luxury Collection Hotel, Hobart!

This Sydney hotel offers unforgettable views and home-like comforts

The apartment-style Pullman Quay Grand Sydney Harbour is ideal for long stays and those wanting to explore the city’s icons.

Location

Style and character

Facilities

Rooms

Food and drink

Does Pullman Quay Grand Sydney Harbour have access for guests with disabilities?

Is Pullman Quay Grand Sydney Harbour family-friendly?

Details

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Welcome to the first instalment of Hotel Addict, a monthly column where I check into Australia’s best hotels, exploring not just the rooms, but the stories, service and settings that make each stay unforgettable and worth adding to your wishlist.