Song Hotel Sydney Is A Force For Good

The Song, Australia’s first profit-for-purpose hotel, has reopened after a $10.5 million nip-and-tuck. Guests who bed down here help support thousands of women experiencing homelessness in Australia.

Song Hotel has reopened after an extensive head-to-toe makeover, taking Sydney’s favourite budget hotel from a comfy three-star lodging to an elegant, four-star haven in the centre of the CBD. The Song has garnered a reputation as a go-to among budget-conscious travellers, with rooms starting at just $200 per night. But best of all, 25 cents of every dollar goes towards helping women experiencing homelessness through women’s charity, YWCA Australia.

So far, guests who have bedded down at The Song have helped YWCA to provide 130,000 nights of safe accommodation to women, homes for 529 people and support for thousands more through its vital programs (in tandem with other sources of income). Leaving a positive impact is becoming an increasingly important factor for travellers. And staying at a profit-for-purpose hotel such as Song is a surefire way to do that. Here’s what to know before you book.

The Song Hotel has been renovated with an elegant, earthy palette.

Location

The Song Hotel is located in the heart of Sydney’s Central Business District, making it an ideal base for both business and leisure travellers. It’s located just a stone’s throw from Hyde Park and within walking distance of many of Sydney’s main attractions such as museums, the Botanic Gardens and the Opera House. The Song is also close to buzzy Oxford Street, perfect for travellers looking for something that’s centrally located and still incorporates a bit of local colour.

Public transport is easily accessible, with several bus stops just around the corner. Museum Station is just a four-minute walk away, too. Essentially, the location of the hotel offers the best of Sydney right at your fingertips.

Style and Character

The overall style of the hotel is relatively minimal yet refined. However, the Song brings unique and whimsical flair with nine themed rooms, each centred around a different trailblazing Australian Woman. For instance, the Bindi Irwin Room is a resplendent mini-jungle of indoor plants, decorated with paintings of wildlife, an echidna stool and an Australia Zoo uniform hanging in the wardrobe. Another highlight is the Lee Lin Chin room, which pays homage to the Indonesian-Australian broadcaster, journalist and fashionista with a dress on display donated by Chin herself, as well as a copy of her book, Iced Beer and Other Tantalising Tips for Life. Fans of Aussie songstress Sia can stay in the room dedicated to the Grammy-nominated musician, and rest up beneath a ceiling fitted out with a giant chandelier.

The Song Hotel has themed rooms centred around trailblazing Aussie women, such as Bindi Irwin.

Rooms

For a budget hotel, the rooms at Song certainly punch above their weight. Thanks to the recent refresh, the 156-room hotel now boasts a modern, earthy colour palette, and crisp white linen with soothing olive accents. The rooms are relatively small yet comfortable, beautiful yet practically furnished with desks and ironing boards even in the most affordable room categories. Balcony rooms offer vistas of the city and Oxford Street, where you can soak up the buzz of one of the city’s most vibrant precincts (don’t worry, the soundproofing completely blocks out noise when the door is shut!). Some rooms even encompass views of Hyde Park, while others look out into the hotel’s luscious courtyard, a quiet oasis that makes you feel miles away from the CBD. The best part of bedding down at the Song is that by sleeping there, you can rest easy knowing your dollar is helping provide a bed for someone else, too.

Bedding down at The Song helps someone in need find a bed, with all profits going to women’s charity, YWCA.

Facilities

Being a budget hotel, facilities are relatively minimal. But all the basics are definitely covered, with complimentary Wi-Fi in all the rooms, as well as smart TVs for entertainment. The front desk is open 24 hours and housekeeping is daily.

Food and Drink

The hotel’s bar and dining concept, Song Kitchen, has also reopened as a sleek, ambient hang-out spot, perfect for hotel guests, travellers and Sydney locals alike. The menu boasts international cuisine and native Australian ingredients, such as watteseed brule and lamb roasted with saltbush. The wine list also champions women in winemaking, with items thoughtfully denoted where the winemaker/estate owner is female. Just like the hotel, all profits from Song restaurant go towards helping women experiencing homelessness. It’s the perfect spot to grab a drink or enjoy Aussie flavours, all while knowing your dollar is making a difference.

Song Kitchen has undergone a sleek renovation, and all profits from this restaurant/bar go towards helping to alleviate homelessness.

Go for

A convenient, comfortable stay full of personality and flair, that will also help provide a bed for someone else in need.

Accessibility?

Song Hotel has wheelchair accessibility throughout its grounds.

Family-friendly?

Most rooms have a max capacity of two, but there are family rooms that sleep up to four.

Details

Address: 5/11 Wentworth Ave, Sydney NSW 2000

Best for: Tourists, couples and families

Price: From $200

Check out Sydney’s other accommodation offerings.

Welcome to the first instalment of Hotel Addict, a monthly column where I check into Australia’s best hotels, exploring not just the rooms, but the stories, service and settings that make each stay unforgettable and worth adding to your wishlist.

Hotel stays have quietly become my thing. Long before I became a travel journalist, I was booking staycations just for a change of scenery. Some had charm, some had character, some had neither. Once, I even stayed in a hotel directly opposite my own apartment – partly for the novelty, partly because I wanted to see my life from a different angle.

For me, hotels represent a kind of mystery – I find myself wanting to know what these buildings contain. Many of them are designed with intention: lighting, materials, scent and sounds that often reflect the city they sit in. Time seems to gently pause in these spaces, which have increasingly become the destination itself for modern travellers.

It only felt fitting for the first hotel in this series to be in my home city and at the hotel that’s been at the top of my list: Capella Sydney.

A sandstone heritage building and palm trees

Capella sits within an Edwardian Baroque‑style sandstone building.

An email with a hotel program from the “Culturist Team” lets me know this will be a luxurious stay. There’s a guided walk around the Botanic Gardens, a weaving workshop and a Sydney contemporary art tour – the kind of addition that signals a hotel that’s tuned into the finer details, and one that’s not surprising given that Capella’s ethos centres on delivering personalised, immersive experiences.

Capella opened in 2023 within a transformed Edwardian Baroque‑style sandstone building in Sydney’s CBD that was originally designed by renowned Scottish-Australian architect George McRae. I often walk past this building and once attended an event inside – I distinctly remember being surprised by how beautiful it was. Bar Studio, Make Architects, and stylist Simone Haag were engaged to sensitively adapt the building for contemporary luxury while honouring its past, in collaboration with Heritage NSW and the City of Sydney.

When I arrive, I’m greeted by three different staff members along the way to reception. There’s a lovely subtle scent, which I later learn combines notes of bergamot, green tea leaves, peony, freesia, vetiver and cedarwood. This hotel strikes such a beautiful balance between grandness and intimacy, with large floral bouquets, contemporary artworks, impressively high ceilings that give it an international feel and quieter nooks to unwind in. Each space is unique, but they’re all unified by a warm, textural and layered design.

Sydney has been deserving of a hotel of this calibre for quite some time, with many of the accommodations in the city looking and feeling dated.

A modern hotel reception with high ceilings

The design strikes the perfect balance between grandness and intimacy.

I have a treatment booked at the hotel’s Auriga Spa prior to check-in. The space is ultra-luxe, moodily lit and intimate, featuring timber joinery, green walls and a sleek design that’s so perfect it almost transports me to Japan. I opt for the Replenish Beauty and LED Facial – a strategic choice with a TV segment on the horizon, and a hopeful bid to look extra fresh for the camera.

The treatment begins with me sitting in the softest robe of my life, wearing slippers and sipping chamomile tea. I’m then whisked away to my private treatment room, which has its own bathroom, a large skylight and a small Japanese-style garden. The treatment is extremely relaxing and moves through cleansing, exfoliating, massaging (arm, head, neck and face) and LED Light Therapy. There’s so much attention to detail – even at the end, the facialist puts my slippers back on me, while I’m still lying down.

Spa treatment room with a massage bed, featuring timber walls and a serene Japanese-style garden visible through a window.

A treatment at Auriga Spa might be the best way I’ve ever started a hotel stay. (Image: Rachael Thompson)

While this treatment certainly hasn’t had a Benjamin Button effect, my sister seems to think I’m glowing, so I walk away happy, or at the very least, zen.

Auriga Spa has a sauna, steam room, ice fountain and a beautiful indoor heated swimming pool. There’s also “experiential showers” – new to me, but essentially it combines water flowing from different places, changing temperatures, mood lighting, gentle sounds, and a subtle lemongrass scent.

You could easily spend the better part of a day at the spa and pool, even if you’re not a guest.

The indoor heated swimming pool with glass ceiling at Capella Sydney.

Guests outside the hotel can use the spa and swimming pool. (Image: Rachael Thompson)

I’m escorted to my room, drunk on relaxation, but I make sure to take note of how noisy the hallways are – answer: dead quiet. My room is 50 square metres, which is huge by hotel standards, but particularly for one in the CBD. It feels like a high-end apartment with floorboards, a freestanding bath and a seating/dining area. My eyes are immediately drawn to the line-up of macarons waiting for me on the dining table.

I’m thrilled to see the mini bar armoire includes a small wine fridge stocked with Minuty Prestige Côtes de Provence, Cloudy Bay Sauvignon Blanc, Handpicked Wines Pinot Noir, and Moët Grand Vintage. Not that I plan on using it (I simply could not justify the prices) – but it’s a nice extra that makes the room feel that much more luxurious. The drinks lineup reads like a who’s-who of local favourites – Young Henrys, Maybe Sammy cocktails, Four Pillars gin and Archie Rose gin. Snacks include Tyrell’s chips, Pringles, Natural Confectionery lollies, and a Carman’s oat bar.

Some small touches I appreciate that some hotels don’t offer: the option to choose your housekeeping time, an iron that actually works well, a Bluetooth speaker, the beloved wine fridge, aluminium water bottles and a bathroom without a glass door or screen that awkwardly exposes you. The one downside is that some of these rooms don’t offer much in the way of a view.

A modern hotel room with a monochrome paletter.

I stayed in a Premier Room which was elegant and relaxing. (Image: Rachael Thompson)

4:30pm is Swill Hour – a daily tradition that nods to the historical “six o’clock swill” in Australia. This one-hour event takes place in the Living Room and invites guests to gather and enjoy each other’s company with a signature cocktail in hand. This afternoon’s tipple is a Eucalyptus Gimlet, a clever, herbaceous little cocktail, by the multi-award-winning Maybe Sammy Team, served on coasters depicting drawings of the historic building. The canapé of the day is a tomato and stracciatella tart. I noticed several staff members chatting with guests like old friends, asking how their adventures earlier in the day went – clearly remembering previous conversations from earlier visits.

Dinner is booked for 6:30pm in Aperture – arguably the most beautiful area of the accommodation. It’s decorated with Australian flora and features a kinetic sculpture hanging from the roof that opens like flowers, with softly changing lights. Tyler, who is serving us, clearly admires the Capella brand, speaking enthusiastically about the other international properties he’s been to and sharing how he sometimes brings his five-year-old daughter here to use the pool.

Interior of Aperture at Capella Sydney, featuring lush greenery and a striking ceiling-mounted sculpture.

The scale of Aperture gives it an international feel.

I kick things off with a basil melon margarita – a winning recommendation – before tucking into the best prawn toast I’ve ever had. For mains it’s crispy Ōra King salmon and spaghetti with mud crab.

When I arrive back at my room, there’s a vegan leather journal on my bed with a note that says: “The ritual of journaling allows us to pause, reflect and focus.” This is part of the turndown service, and my slippers are neatly lined up next to my bed. Will I journal? No. Do I think it’s a nice touch? Yes.

Brasserie 1930 at Capella Sydney, where Art Deco elegance meets contemporary Australian cuisine.

Brasserie 1930 boasts Art Deco elegance.

The next morning, I make the predictable choice of smashed avo for breakfast at the on-site restaurant, Brasserie 1930. There’s also a buffet brimming with all the usual suspects.

Afterwards, I head to the pool to relax for a few hours before the 11am checkout. Despite my earlier resolve not to journal, I find myself reflecting nonetheless – an irony not lost on me – on my 21st hotel stay in Sydney. I write this with growing assurance that great hotels don’t just provide a place to stay; they create memorable moments, thanks in large part to fantastic staff. Kudos to the hiring manager.

Next stop: The Tasman, a Luxury Collection Hotel, Hobart!

Song Hotel is Sydney’s best budget hotel and a force for good

The Song, Australia’s first profit-for-purpose hotel, has reopened after a $10.5 million nip-and-tuck. Guests who bed down here help support thousands of women experiencing homelessness in Australia.

Location

Style and Character

Rooms

Facilities

Food and Drink

Go for

Accessibility?

Family-friendly?

Details

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Welcome to the first instalment of Hotel Addict, a monthly column where I check into Australia’s best hotels, exploring not just the rooms, but the stories, service and settings that make each stay unforgettable and worth adding to your wishlist.