Confessions of a concierge

Jorge Sousa spills the secrets of his role working as Chief Concierge at a top hotel.

I started as a concierge in 1986, but for the past 10-and-a-half years I’ve been Chief Concierge at the Four Seasons Hotel Sydney.

So I’ve been doing this job for 27 years. It’s changed a lot in that time – back in the day we had a handwritten ‘concierge bible’, which had thousands of entries and had to be updated every month. We’d get the most junior concierge to check every phone number, every listing, and make any updates by hand. Thank God for the internet!

My job description is to do anything and everything possible for guests, as long as it is legal and moral. One time back in the ’80s, I was asked by a guest to find a goat – he wanted to sacrifice it. He’d just come back from Indonesia where he’d seen a tarot card reader, and she’d told him that unless he sacrificed a goat in the next 48 hours, something disastrous would happen to him and his family.

I was very young at the time, only two years into concierging, but obviously I wasn’t going to help this guy sacrifice a goat. In the end we had to get security involved, and we eventually talked him out of it. Forty-eight hours later the guest and his family were still alive and happy… and celebrating in our bar!

I get between 80 and 120 requests from guests every day. One guest asked for a private plane to be chartered to take him overseas within two hours – we made it in under three. That was challenging.

I have the answers for tricky questions too, like recommendations on strip joints. We have a tasteful booklet called Sydney After Dark – it has all the info on nightclubs, companionship services and so on.

My job doesn’t stop at the desk. The concierge is really the friend away from home for the guest. So for example, if I see someone in the lobby looking a bit lonely, I’ll offer them a newspaper, that sort of thing.

Have I seen some bizarre things? Of course. Being a hotel we see all kinds of people; we have challenging days like any job. But I can’t go into details on that, obviously. For me, each day is a learning process. I meet wonderful people every day and that’s probably what keeps me in this job.

Video credit: Tourism Australia

From pink salt landscapes to oases fringed by forests of red gums, the lakes of this rural region are astounding.

You’re going to find peace and quiet when you take a road trip through the lakes of the Wimmera Mallee region. Whether it’s mirror-like pink salt lakes that look like an inland sea, or lakes fringed by forests of red gums that showcase Victoria’s arid beauty, there’s a lake for you out here somewhere.

1. Lake Tyrrell

Located in the dead heart of the Mallee, Victoria’s largest salt lake, Lake Tyrrell, is a landscape photographer’s dream – especially at sunrise and sunset when the pink salt flats look like a gigantic mirror. It’s easy to camp or park a caravan nearby, too, though the tiny town of Sea Lake is just south (with accommodation). In winter, shallow water covers the salt, creating surreal reflections of the sky.

2. Nhill Lake

There’s a permanent water source here, so there’s always plenty of water for water skiing, swimming and fishing (the trout and redfin fishing here is legendary). Located beside the pretty heritage town of Nhill with its main street of historic buildings, there’s options for eating and drinking right next door. There’s also a barbecue area with plenty of shady picnic spots and a boardwalk for walking around the lake.

3. Lake Bringalbert

Lake Bringalert is a great spot for aquatic adventures.

Located south-west of the pretty Mallee town of Kaniva, Lake Bringalbert epitomises the best of ‘outback’ Victoria. It’s ringed by red gums and red mallee and feels completely hidden from the world – you’ll barely ever see another person. There’s basic camping on its foreshore and Kaniva offers more accommodation options. It’s the perfect lake for swimming, kayaking and skiing, and the stars at night come without even a hint of city glow.

4. Lake Hindmarsh

If you’re a bird fan, you’ll love Lake Hindmarsh. Located north of Dimboola, Victoria’s largest natural freshwater lake is like an inland sea full of pelicans, swans and numerous species of ducks – but it also teems with everything from spoonbills to parrots. Sunsets here will blow your mind – the lake is a mirror for the pinks and golds you’ll see on the horizon. There’s free camping spots along the foreshore if you’d like to really contemplate the magic of the lake.

5. Pink Lake

Also known as Loch Lel, the summer months offer up some seriously vivid pink water colour at this lake north of Dimboola. The pink varies throughout the year, but is best after rain (hence why summer is the time to visit).

There’s plenty of birds, including wedge-tailed eagles, but you’re as likely to spot big lace monitors, kangaroos and echidnas. Nearby, check out the uber-cute heritage town of Dimboola and its eclectic shops, and Little Desert National Park, full of walking trails through mallee heathland.

6. Lake Lascelles

On a hot summer’s day, there’s nowhere better for a cooling dip, kayak or boat ride. You can camp by the lake, or at powered caravan sites – or the pretty town of Hopetoun offers numerous accommodation options a short walk away. At night you’ll see the lights of Hopetoun reflect off the lake. Fish for yellow belly, redfin or catfish, or try water-skiing. There’s also a great walking trail around the lake, where there’s more birds than you can count.

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