Travel insurance: 9 things you MUST know

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Quentin Long lists nine tricks of the travel insurance trade that may see you up claim creek without a paddle.

1. No, you are not covered when you take unnecessary risks like running with bulls. And it could be argued being a spectator is taking unnecessary risks.

 

2. Drinking and taking drugs – yep, you are not covered.

 

3. Breaking the law – guess what? You are not covered.

 

4. Many domestic travellers think they do not need travel insurance – au contraire. There are so many instances where domestic travel cover helps. You are air-lifted from a remote location to hospital, leaving behind vehicles – travel insurance can assist with the cost of recovering the vehicles. You know the car insurance coverage that is exorbitant – well, travel insurance covers the excess and over time I have learned that if you have a hire car for three or more days, the travel insurance is worth it for car rental excess coverage alone.

 

5. Cancellation of flights due to bad weather is not covered by the airline so you will need to claim in on travel insurance. But make sure you get the cancellation in writing (saying it was due to bad weather). And, yes, you will need to book a room and pay for it and then claim it from the insurer.

 

6. A claim is not a ticket to a life of luxury. If you do need to book a room as in the example above don’t seek out the most expensive room in the city when you have actually been staying at flashpackers. The travel insurer will want evidence that this is the standard of travel you have been travelling at. Same for all dining and other related expenses you think you want to claim. It is not a ticket to excess on the insurer’s credit card.

 

7. Call the travel insurer as soon as humanely possible. The companies have great call centres that will be able to assist you and may have access to better information or contacts on any given situation than you do. A quick case study, my 18 year-old nephew almost wipes himself on a gap year in Cambodia. Wakes up in hospital 12 hours later, calls the travel insurer who has a western trained doctor who speaks English at his bedside in one hour. So have the travel insurance international calling number – very, very handy.

 

8. Travel insurers may be more effective than consular assistance. During natural disasters or political upheavals, travel insurance companies will have a team (okay, maybe one person dependent on the circumstances), dedicated to monitoring the situation and getting travellers out or giving assistance. They will also be great assistance in contacting your family members if necessary.

 

9. When the cruise and tour operators advise you to take out travel insurance they are not doing it for a bit of a laugh, they really want you to. Cancellations at the last minute for a personal issue which forfeits your deposit or entire payment is a real downer and the tour and cruise operators hate taking it from you…  but they can’t afford not to. Everyone, and you more than the rest, would feel a lot better if you could claim it or a portion at least on travel insurance.

 

Also see Quentin’s Bullish lessons in travel insurance.   

Need tips, more detail or itinerary ideas tailored to you? Ask AT.

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Quentin Long
Quentin Long is the Co-Founder and Managing Director of Australian Traveller Media. Quentin is a sought-after travel media commentator. He is Australia’s most trusted source for travel news and insights, having held weekly radio segments across the country since 2006, and regularly appearing on Channel 9’s Today and A Current Affair programs from 2010. Don't ask him his favourite travel experience as that's like asking him to choose a favourite child. However he does say that Garma Festival is the one travel experience that changed him the most.
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8 Northern Territory secrets the locals don’t want you to know

    Lee Mylne Lee Mylne
    Summer transforms the Northern Territory into a lush paradise of colour and life, as a visit during the ‘low-season’ reveals secrets the locals willingly share.

    Waterlilies bloom, floodplains are alive with birdlife, waterfalls are gushing, and everywhere the green is dazzling. Summer in the Top End and the Red Centre is a kaleidoscope of unexpected wonders that delight and surprise visitors. Of course, the locals know only too well that the Northern Territory low season is often the best time to see and experience this amazing part of Australia.

    Here are some of the reasons why savvy travellers – avoiding the crowds – are discovering a new dimension to the Territory. Remember that you’ll need a Parks Pass to visit national parks.

    1. Take a dip in the Florence Falls waterhole

    Wander through savanna woodland and monsoon forest to discover the perfect place to cool off – the waterhole at the base of spectacular Florence Falls in the magnificent Litchfield National Park, just 90 minutes’ drive from Darwin. The falls flow year-round but are most spectacular during the summer. Camping is available nearby but bookings are essential and must be made online before you visit.

    Surrounded by lush forest, a woman cools off in Florence Falls, just one of many incredible things to do in the Northern Territory.
    Cool off beneath the cascading waters of Florence Falls. (Image: Joshua Griffin)

    2. Wind down at Buley Rock Hole

    Another popular local swimming spot in Litchfield National Park is Buley Rock Hole, open year-round. This is a great place to wind down after exploring everything the park has to offer, including towering termite mounds. Wade through the rock pools, soak up the scenic bush or just lie back and relax as the cool water rolls over you.

    Buley Rockhole, Litchfield National Park
    Let the cool water wash over you. (Image: Tourism Australia)

    3. Tour the Tiwi Islands

    The Tiwi Islands, a scenic 80km flight from Darwin across the narrow Clarence and Dundas Straits, reveal a different side to the Territory, with their own distinctive culture. Take a day tour with Tiwi by Design to visit Bathurst Island and learn about creation stories, the Mission days, World War II history and the islanders’ obsession with AFL!

    Take a ‘behind-the-scenes’ tour of Tiwi Design’s screen-printing workshop and pick up a great souvenir in the form of art. Choose from contemporary or traditional Tiwi designs and a wide range of work including carvings, paintings, pottery, printmaking, bark paintings and tunga (bark baskets).

    A creative moment shared inside Tiwi Design’s screen-printing space.
    Take a peek inside Tiwi Design’s screen-printing studio. (Image: Tourism NT)

    4. Dine in Darwin

    Foodies are spoilt for choice in multi-cultural Darwin. Try Sri Lankan flavours at Ella by Minoli, where Masterchef contestant Minoli De Silva creates delectable dishes, or head to Charlie’s of Darwin for gin-tasting, cocktails and more. Bowls of fragrant laksa, excellent coffee, fresh vegetables and authentic crafts are all part of a weekend visit to Darwin’s Parap Markets, Rapid Creek Markets and the Nightcliff Markets.

    Prefer to catch your own dinner? Book a Top End fishing charter to bag a barramundi – and from October register for the annual Million Dollar Fish competition. Hooking one of the tagged barra released each year in waterways across the Territory could win you up to $1 million.

    A bowl of Laksa.
    Eat your way through multicultural Darwin. (Image: Tourism NT)

    5. Up close with Uluṟu

    The magnificent monolith Uluṟu is even more magical when the summer rains fall. When it rains on The Rock, the locals come out to watch – consider yourself lucky if that happens when you visit. Waterfalls cascading off the sides of Uluṟu is a sight that relatively few tourists see.

    There’s so much to do at Uluṟu, from guided walks to learn the stories of the Aṉangu people and the ancient landscape they live in to scenic flights for a bird’s-eye view or a leisurely walk around the base of Uluṟu. Book ahead to spend the evening wandering through the Field of Light installation by Bruce Munro.

    A closer look at Uluru and uncover its ancient stories, sacred sites, and striking natural beauty – one of the most iconic things to do in the Northern Territory.
    Discover the details that make Uluṟu truly sacred. (Image: Tourism NT)

    6. Drive the Red Centre Way

    From Alice Springs, take an epic road trip along the Red Centre Way, taking in Uluru and Watarrka National Park, home to the magnificent Kings Canyon. Allow at least a week to drive through the red heart of Australia by 4WD, a little longer on the sealed road by 2WD vehicle, travelling through ochre deserts, palm-lined valleys and dramatic gorges. Stop off at waterholes for a refreshing dip along the way.

    Kings Canyon offers hiking options for all levels of fitness, from the three-hour Rim Walk atop soaring sandstone walls to the gentler Kings Creek Walk. Either way, you’ll have breathtaking views.

    SEIT Outback Australia is a small group touring specialist offering exciting, adventurous, exclusive and specialised iconic, pioneering and cultural touring in the Red Centre of Australia, giving you the time to learn, absorb and relax in the heart of Australia.<br /><br />This innovative tour company focuses on providing clients with the ultimate interpretive touring experiences with a range of products and customised touring itineraries for small groups and bespoke private charters.<br /><br />The company bases its philosophies from the key words of Spirit, Emotion, Intellect and Task (SEIT).
    Drive through Australia’s heart. (Image: Outback Australia Tours)

    7. Take a walk at Kata Tjuṯa

    Head out early to tackle the Valley of the Winds Walk at Kata Tjuṯa. This natural wonder, also known as The Olgas, is a labyrinth of soaring ochre domes that glow golden at sunrise and sunset (the walk may be closed during the middle of the day as temperatures rise).

    Walking trails range from easy to longer, more difficult tracks. At the Kata Tjuṯa dune viewing area, take in the panoramic view of the domes. The longest of the trails is the Valley of the Winds Walk, a 7.4km circuit that winds between the domes and through creek beds. It’s moderately difficult and steep in places, but offers stunning views – and occasional encounters with kangaroos.

    The Valley of the Winds Walk at Kata Tjuta is one of the most awe-inspiring things to do in the Northern Territory, especially at sunrise when the domes glow golden.
    Step into the golden light of Kata Tjuṯa. (Image: Tourism NT)

    8. Explore Tjoritja/West MacDonnell Ranges

    Tjoritja/West MacDonnell National Park lies 135km west of Alice Springs, with many fascinating natural features to beguile visitors. The ‘West Macs’ formations include chasms, gorges and waterholes – take your swimsuit for a dip at Ormiston Gorge waterhole, open year-round. The Ormiston Pound Walk is a three to four-hour circuit that leaves from the visitor centre and loops back along the gorge via the main waterhole. Other places of interest in the park include Simpsons Gap, Standley Chasm, Ellery Creek Big Hole and Glen Helen.

    Soaking in the serenity of Ormiston Gorge, these two travellers enjoy one of the most scenic things to do in the Northern Territory.
    Take the plunge at Ormiston Gorge waterhole. (Image: Joshua Griffin Litchfield)

    Start planning the NT road trip of a lifetime at northernterritory.com