Quentin Long’s insider hints on how to beat the booking engines and squeeze the best deal from your travel agent, hotel and airline directly next time you book your holiday.
Travel agents are your friends (and vice versa)
Travel agents can mark-up the itinerary price so you can negotiate their commission (“how about we half the commission and I’ll give you something in return" – such as referring friends to them)? Make friends with a travel agents and they might just call you next time they have some industry specials to offer.
The airfare price match reminder
Jetstar guarantees to price-match plus a further 10 per cent off (if there is an equivalent flight within an hour of the departure). So, if you are flying from Sydney to Melbourne, for example, check with Tiger first and then go back to Jetstar to see if you can get a better deal. (includes international flights, but there will be extra conditions).
Go straight to the hotel
Hotels often mark up prices 10 to 25 per cent on booking engine websites so there is room to negotiate if you phone the hotel directly. Where would the hotel rather see the commission go, to the hotel or to the booking engine?
Get in with the staff
Hotel and airline staff can dictate how happy your flight/stay will be so be nice and friendly and they can perhaps put you at the top of the upgrades queue or make sure you get the best room in the house or give you extras like wine, meals and massages, for example.
The art of complaining
If you do have a legitimate complaint you may be able to get something out of it: upgrades, free gifts. Be assertive without being aggressive and sob stories are okay used sparingly.
Quentin Long is the Co-Founder and Managing Director of Australian Traveller Media. Quentin is a sought-after travel media commentator. He is Australia’s most trusted source for travel news and insights, having held weekly radio segments across the country since 2006, and regularly appearing on Channel 9’s Today and A Current Affair programs from 2010. Don't ask him his favourite travel experience as that's like asking him to choose a favourite child. However he does say that Garma Festival is the one travel experience that changed him the most.
The well-preserved Gold Rushtown where an idyllic country vibe meets the best of city living.
Cafe culture
‘Slow down’ is the mantra of Tortoise Espresso, and it’s apt for anyone visiting town. This local coffee hangout was the brainchild of Lloyd Meadows, who at 16 started it as a hole in the wall of an old pub. Five years on, it graces a fine shopfront with a menu of around 60 different coffees. Other one-off centrally located daytime cafes, such as Saffs, Togs, Saint Florian and Lazy Bones, are tucked into historic buildings and serve creative menus featuring local produce. A personal favourite is Origini, where chef Luca Sartori brings a taste of northern Italy to his rustic restaurant. For the best banh mi outside Vietnam head to Super Hero, and the pastries at Johnny Baker are legendary.
Saint Florian is one of many businesses tucked away in a historic building. (Image: Griffin Simm)
On the town’s fringe you’ll find some treasured cafes: Blackbird. Grist, Doveton Corner Store, and the cosy Aitken’s Corner. The Mill precinct also brings another dimension to Castlemaine. Located directly opposite the beautiful Botanical Gardens, this once-derelict woollen mill is a hive of creativity and collaboration. Retaining an industrial feel, it is home to a myriad of 44 unique businesses, galleries and studios that stretch over the three-hectare site.
Brilliant brews, bars and food
The Mill is home to many local businesses. (Image: Visit Victoria/Michelle Jarni)
The Mill is also home to one of Castlemaine’s bespoke breweries, Shedshaker Brewing Company and Taproom. Within the sensitively restored walls of the oldest part of the building (circa 1875), small-batch, handcrafted beer features alongside fine wholesome food and live music.
A more recent newcomer to the brewing scene is Love Shack. Starting small as a laneway pop-up in 2021, visionaries Conna Mallett and Harry Cox were armed with a Melbourne beer culture pedigree, which helped them create a great new ‘pub’ that feels as though it’s been there since the 1850s. Other atmospheric bars and restaurants are dotted around town – Grafting Cellars for local wines by the pour; buzzy Mostyn Street Cellars; Table Records plays vinyl on weekends; and the quirky Maurocco bar is not to be missed.
The nostalgic Love Shack Public Bar & Bistro serves comfort food. (Image: Visit Victoria)
For food you’ll write home about, the hatted Bar Midland serves exquisite dishes from Victorian-only produce. The freshly renovated Wild is located in the original firestation, Voor Ouker specialises in Indonesian/Dutch fusion, and the Railway Hotel oozes English pub charm.
Theatre Royal is the longest continually operating theatre on the mainland. (Image: Chloe Smith Photography)
Much-loved Teatro Regio, found in the magnificent Theatre Royal, is the go-to for pizzas with a twist. As mainland Australia’s longest continually running theatre, this grand dame is also one of more than a dozen performance spaces that add to a rich and diverse entertainment and festival scene.
Dine before a show at Theatre Royal. (Image: Tourism Australia/Visit Victoria)
Quirky country stays
Quirky, authentic and perfectly located, the Midland Hotel is a private hotel that dates back to 1879. Each of the nine rooms at the Northern Arts Hotel is different and named in honour of an Australian artist. Castlemaine Boutique Accommodation also has a range of properties to suit all types of travellers.
