Travel insurance: 9 things you MUST know

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Quentin Long lists nine tricks of the travel insurance trade that may see you up claim creek without a paddle.

1. No, you are not covered when you take unnecessary risks like running with bulls. And it could be argued being a spectator is taking unnecessary risks.

 

2. Drinking and taking drugs – yep, you are not covered.

 

3. Breaking the law – guess what? You are not covered.

 

4. Many domestic travellers think they do not need travel insurance – au contraire. There are so many instances where domestic travel cover helps. You are air-lifted from a remote location to hospital, leaving behind vehicles – travel insurance can assist with the cost of recovering the vehicles. You know the car insurance coverage that is exorbitant – well, travel insurance covers the excess and over time I have learned that if you have a hire car for three or more days, the travel insurance is worth it for car rental excess coverage alone.

 

5. Cancellation of flights due to bad weather is not covered by the airline so you will need to claim in on travel insurance. But make sure you get the cancellation in writing (saying it was due to bad weather). And, yes, you will need to book a room and pay for it and then claim it from the insurer.

 

6. A claim is not a ticket to a life of luxury. If you do need to book a room as in the example above don’t seek out the most expensive room in the city when you have actually been staying at flashpackers. The travel insurer will want evidence that this is the standard of travel you have been travelling at. Same for all dining and other related expenses you think you want to claim. It is not a ticket to excess on the insurer’s credit card.

 

7. Call the travel insurer as soon as humanely possible. The companies have great call centres that will be able to assist you and may have access to better information or contacts on any given situation than you do. A quick case study, my 18 year-old nephew almost wipes himself on a gap year in Cambodia. Wakes up in hospital 12 hours later, calls the travel insurer who has a western trained doctor who speaks English at his bedside in one hour. So have the travel insurance international calling number – very, very handy.

 

8. Travel insurers may be more effective than consular assistance. During natural disasters or political upheavals, travel insurance companies will have a team (okay, maybe one person dependent on the circumstances), dedicated to monitoring the situation and getting travellers out or giving assistance. They will also be great assistance in contacting your family members if necessary.

 

9. When the cruise and tour operators advise you to take out travel insurance they are not doing it for a bit of a laugh, they really want you to. Cancellations at the last minute for a personal issue which forfeits your deposit or entire payment is a real downer and the tour and cruise operators hate taking it from you…  but they can’t afford not to. Everyone, and you more than the rest, would feel a lot better if you could claim it or a portion at least on travel insurance.

 

Also see Quentin’s Bullish lessons in travel insurance.   

Need tips, more detail or itinerary ideas tailored to you? Ask AT.

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Quentin Long
Quentin Long is the Co-Founder and Managing Director of Australian Traveller Media. Quentin is a sought-after travel media commentator. He is Australia’s most trusted source for travel news and insights, having held weekly radio segments across the country since 2006, and regularly appearing on Channel 9’s Today and A Current Affair programs from 2010. Don't ask him his favourite travel experience as that's like asking him to choose a favourite child. However he does say that Garma Festival is the one travel experience that changed him the most.
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A must-visit list of Victoria’s most iconic spots

From natural wonders to historical sites, we’ve rounded up Victoria’s most epic icons that deserve a place on your itinerary.

Grampians (Gariwerd) National Park

Mount William peak in Grampians (Gariwerd) National Park
Mount William is the highest peak in the Grampians (Gariwerd) National Park. (Image: Matt Donovan)

From towering mountains to crystal cascades and ancient rock art sites, the Grampians (Gariwerd) National Park is a playground for both outdoor adventurers and nature lovers. Don’t miss the views from the highest peak Mount William or the iconic Pinnacle.

Murray River

A paddle steamer down the Murray in Echuca
The wonders of the Murray are best experienced on board a paddle steamer. (Image: Visit Victoria)

A natural icon of majestic proportions, the Murray River flows for a staggering 2700 kilometres, making it one of the world’s longest navigable rivers. Meandering through Victoria before flowing out to sea at Goolwa in South Australia, the river is home to diverse wildlife, picturesque towns and secluded creeks and beaches.

Twelve Apostles, Port Campbell

the Twelve Apostles, Great Ocean Road
The Twelve Apostles are a star attraction on the Great Ocean Road. (Image: Tourism Australia/Two Palms/Harry Pope)

These limestone sea stacks are arguably Victoria’s most famous icon . After an $8-million upgrade to its lookout, The Blowhole near Loch Ard Gorge/Poombeeyt Kontapool (meaning breath of the whale) has recently reopened. A brand-new Twelve Apostles Visitor Experience Centre, complete with rooftop lookout, will open in 2026.

You Yangs, Geelong

kangaroos in You Yangs
Kangaroos enjoy dusk in the You Yangs. (Image: Tourism Australia)

Rising 300-plus metres from the flat volcanic plains between Melbourne/Naarm and Geelong, the You Yangs are massive granite boulders named for the local Wadawurrung word ‘Youang’, meaning ‘big hills’. Hiking, biking, rock climbing and horse-riding are popular within this regional park.

Redwood Forest, Yarra Valley

Redwood Forest, Yarra Valley
Yarra Valley’s soaring Redwood Forest. (Image: Tourism Australia)

Near the town of Warburton, an extraordinary forest of some 1500 Californian Redwoods stands among native orchids, eucalypt trees and rich birdlife. Planted in the 1930s, these 55-metre-plus trees can live for 2000 years and will grow to be some of the world’s tallest.

Wilsons Promontory, Gippsland

the Wilsons Promontory
Wilsons Promontory is home to the incredible Skull Rock formation. (Image: Tourism Australia)

The Prom, as it’s known locally, is the southernmost tip of mainland Australia. This 50,000-hectare reserve comprises granite mountains and forest, fringed by sandy beaches and surrounded by a marine park rich in marine biodiversity. It’s also home to the incredible and imposing Skull Rock formation.

Hanging Rock Reserve, Macedon Ranges

the Hanging Rock Reserve, Macedon Ranges
Enigmatic Hanging Rock. (Image: Visit Victoria/ Rob Blackburn)

This six-million-year-old volcanic rock  was thrown into the national spotlight thanks to the 1967 novel and consequent 1975 film based on the fictional disappearance of schoolgirls in 1901. Mystery aside, visitors can walk the steep 105-metre summit, fish for trout and go twitching.

Sovereign Hill, Ballarat

exploring Sovereign Hill
Step back in time at Sovereign Hill. (Image: Tourism Australia)

Cry ‘eureka!’ at Sovereign Hill , a living museum to the prosperous Gold Rush era of the 1850s, during which Ballarat produced the most gold in the world. Visitors to this much-loved attraction can walk historic  streets, enter a gold mine and try panning for the good stuff, too.

The Great Stupa, Bendigo

Great Stupa, Bendigo
The Great Stupa in Bendigo. (Image: Tourism Australia)

Who’d have thought the largest Buddhist temple in the Western world would be tucked away in Bendigo’s bushland? Welcoming visitors to explore, this sacred Buddhist pagoda is an epicentre for Tibetan culture, architecture, art and interfaith harmony.

Cape Schanck Lighthouse, Mornington Peninsula

the Cape Schanck Lighthouse from above
Heritage-listed Cape Schanck Lighthouse. (Image: Tourism Australia/Two Palms/Harry Pope)

Ensuring the safe passage of ships in the notoriously treacherous Bass Strait since 1859, this heritage-listed lighthouse overlooks dramatic volcanic coast and wild beaches. The surrounding reserve is home to a plethora of wildlife including little penguins, seals and echidnas.