Travel insurance: 9 things you MUST know

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Quentin Long lists nine tricks of the travel insurance trade that may see you up claim creek without a paddle.

1. No, you are not covered when you take unnecessary risks like running with bulls. And it could be argued being a spectator is taking unnecessary risks.

 

2. Drinking and taking drugs – yep, you are not covered.

 

3. Breaking the law – guess what? You are not covered.

 

4. Many domestic travellers think they do not need travel insurance – au contraire. There are so many instances where domestic travel cover helps. You are air-lifted from a remote location to hospital, leaving behind vehicles – travel insurance can assist with the cost of recovering the vehicles. You know the car insurance coverage that is exorbitant – well, travel insurance covers the excess and over time I have learned that if you have a hire car for three or more days, the travel insurance is worth it for car rental excess coverage alone.

 

5. Cancellation of flights due to bad weather is not covered by the airline so you will need to claim in on travel insurance. But make sure you get the cancellation in writing (saying it was due to bad weather). And, yes, you will need to book a room and pay for it and then claim it from the insurer.

 

6. A claim is not a ticket to a life of luxury. If you do need to book a room as in the example above don’t seek out the most expensive room in the city when you have actually been staying at flashpackers. The travel insurer will want evidence that this is the standard of travel you have been travelling at. Same for all dining and other related expenses you think you want to claim. It is not a ticket to excess on the insurer’s credit card.

 

7. Call the travel insurer as soon as humanely possible. The companies have great call centres that will be able to assist you and may have access to better information or contacts on any given situation than you do. A quick case study, my 18 year-old nephew almost wipes himself on a gap year in Cambodia. Wakes up in hospital 12 hours later, calls the travel insurer who has a western trained doctor who speaks English at his bedside in one hour. So have the travel insurance international calling number – very, very handy.

 

8. Travel insurers may be more effective than consular assistance. During natural disasters or political upheavals, travel insurance companies will have a team (okay, maybe one person dependent on the circumstances), dedicated to monitoring the situation and getting travellers out or giving assistance. They will also be great assistance in contacting your family members if necessary.

 

9. When the cruise and tour operators advise you to take out travel insurance they are not doing it for a bit of a laugh, they really want you to. Cancellations at the last minute for a personal issue which forfeits your deposit or entire payment is a real downer and the tour and cruise operators hate taking it from you…  but they can’t afford not to. Everyone, and you more than the rest, would feel a lot better if you could claim it or a portion at least on travel insurance.

 

Also see Quentin’s Bullish lessons in travel insurance.   

Quentin Long is the Co-Founder and Managing Director of Australian Traveller Media. Quentin is a sought-after travel media commentator. He is Australia’s most trusted source for travel news and insights, having held weekly radio segments across the country since 2006, and regularly appearing on Channel 9’s Today and A Current Affair programs from 2010. Don't ask him his favourite travel experience as that's like asking him to choose a favourite child. However he does say that Garma Festival is the one travel experience that changed him the most.
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Win 1 of 10 luxury holidays worth over $38,000!

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Enter the 2025 Australian Traveller Readers’ Choice Awards for your chance to win big in our mega prize giveaway!

To celebrate our Readers’ Choice Awards, we have curated 10 incredible travel prizes worth $38,871 to give away, to inspire you to explore Australia.

Please note: you will not be able to choose which prize you win.The winners will be contacted after the competition closes and announced in issue 108 (on sale from 3 November 2025).

Read the general competition terms and conditions, as well as the Australian Traveller Readers’ Choice Awards terms and conditions, before you enter. You only need to enter the giveaway once.

Entries for this competition close at 5 pm AEST on 25 September 2025.

Intrepid Travel | JW Marriott Gold Coast Resort & Spa | Pair’d Margaret River | Kingfisher Bay Resort | Prancing Horse | Star RV | Lancemore | The Fullerton Hotel Sydney | Glenayr Farm | Taronga Zoo

Intrepid Travel’s six-day exploration of Tasmania’s Cradle Coast worth $6430

Intrepid-Travel-Tasmania-Cradle-Mountain-leader

Explore the edge of the world on this six-day exploration of Tasmania’s untamed Cradle Coast.

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JW Marriott Gold Coast Resort & Spa_ Saltwater Lagoon Ariel View

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A Pair’d festival getaway in Margaret River worth $5000

Beach club at Pair'd Margaret River

Enjoy diverse programming at Pair’d. (Image: Tourism Western Australia)

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The ultimate K’gari adventure worth $5000

Lake McKenzie aerial shot on K'gari

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Red Ferrari driving down road with Palm trees.

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Star RV Polaris 2 MountCook 1 NZ

This is your chance to live the van life dream. (Image: Clint Trahan)

Ready to hit the road? Win a seven-day adventure in a premium Star RV Polaris 6 motorhome valued at more than $4300. Choose to explore Australia or New Zealand with unlimited kilometres, 24/7 roadside assistance, basic insurance and a fully equipped home on wheels that sleeps six. The swanky motorhome is decked out with a full kitchen, bathroom, air-conditioning and outdoor gear included.

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The Ninch Lindenderry

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A night at The Fullerton Hotel Sydney worth $2200

The Fullerton Staircase

A night in the Heritage Long Suite offers a truly unforgettable stay.

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Glenayr Farm hot tub

Glenayr Farm is a fully sustainable, off-grid accommodation. (Image: Salty Luxe)

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  • Communal area with kitchen
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A Wildlife Retreat experience worth $1159

Taronga Zoo Eco Retreat

Unique eco-retreat accommodation with immersive native animal experiences, modern Australian dining, all overlooking iconic Sydney Harbour.

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Subscribe now to increase your chances of winning big. Simply subscribe to view digital versions of past magazines going back seven years, so you can get plenty of travel inspiration while you wait for your first printed magazine to arrive.